Terms of Service

Definitions

"Platform" – the CrewBase software (mobile apps, web admin, related APIs). "Operator" – the interim individual operating the Platform prior to formal entity formation. "User" – any natural person using the Platform. "Job Seeker" and "Employer" have role meanings in Section 5. "Personal Data" – any information relating to an identified or identifiable natural person. "Candidate Data" – Personal Data contained in a Job Seeker profile or application.

1. Who We Are

CrewBase ("Platform") is operated by Vladislav Poliakov, individual developer ("Operator"). The Operator acts as the data controller and contractual counterparty for all services provided through the Platform. CrewBase is a self-service SaaS platform providing maritime recruitment tools. No human-driven recruitment, headhunting, or consulting services are provided. Contact: support@crewbase.pro

2. Purpose of the Platform

CrewBase is a maritime and offshore recruitment facilitation and candidate intelligence platform enabling:

• Seafarers / job seekers to create structured professional profiles, discover vacancies, generate resumes and apply (manually or via automation features where configured).
• Employers to post or manage vacancies, search and filter candidates (including AI-assisted semantic search) and track applications.
• Administrators (approved elevated accounts) to moderate, verify employers, process reports and enforce compliance.

3. Eligibility

You confirm that:

• You are at least 16 years old (or higher age if required by applicable law in your jurisdiction).
• You have legal capacity to accept these Terms.
• For employer accounts, you are authorized to bind and represent the employer organization.

4. Account Registration & Accuracy

You must provide accurate, current and complete information and keep it updated. Impersonation, fabrication of credentials, falsified certificates, or misrepresentation of experience are prohibited. The Platform may suspend or terminate accounts suspected of fraud, impersonation, data scraping or abusive automation.

5. User Types and Roles

• Job Seeker: Creates and manages profile, generates CV, searches jobs, applies, configures auto-apply rules.
• Employer: Posts jobs (subject to approval), views and filters candidates, manages applications, communicates with candidates strictly for recruitment.
• Admin: Moderation, employer approval, handling complaints, abuse review, system oversight.

6. Acceptable Use (General Prohibitions)

You agree NOT to:

• Post or transmit false, misleading, fraudulent or deceptive content.
• Harass, discriminate, defame, threaten or abuse users.
• Upload malicious code; probe, scan or test system vulnerabilities; attempt to bypass access controls.
• Scrape, harvest, export, resell, mirror, bulk copy or commercially exploit Platform databases.
• Use automated scripts or bots except authorized in-platform automation.
• Post, solicit or promote illegal, unsafe, non-genuine or misleading vacancies.

7. User Content & License

"User Content" includes profile data, job posts, messages, documents, certificates, feedback, generated CVs, and moderation submissions. You retain ownership of your User Content. You grant the Operator a non-exclusive, worldwide, revocable (upon deletion), royalty-free license to host, store, index, analyze, display and transmit User Content solely for platform operations and legal compliance.

8. Job Source Transparency

Job postings available in the Platform originate either from employers who submit postings directly, from publicly available sources lawfully accessed and attributed where feasible, or from curated agency or industry feeds. If you believe a posting infringes rights, submit a complaint for expedited review and potential removal within 24 hours.

9. Employer Confidentiality & Limited Use of Candidate Data

Employers agree that candidate personal data is to be used solely for bona fide evaluation of a candidate for potential maritime/offshore employment. It is prohibited to export, resell, sublicense, publicly disclose, or add to unrelated marketing lists. The Platform may deliver applications using a proxy email channel to protect employer contact details.

10. Job Seeker Conduct & Restrictions

Job seekers shall not repost or redistribute employer postings externally, spam employers, apply under false identity, use automation to overwhelm employer inboxes, or harvest other candidates' data.

11. Communications & Messaging

In-platform messaging is restricted to recruitment discussions and follow-up. Unsolicited advertising, solicitation for unrelated services, or mass marketing is prohibited.

12. Automated Features

Auto-apply and AI semantic search are provided on an "assistive" basis. The system attempts to avoid duplicate or low-quality submissions, but final responsibility for appropriateness remains with the job seeker. Employers must independently evaluate candidate suitability.

13. Feedback, Reports & Complaints

Users may submit reports for fraudulent jobs, impersonation, IP infringement, abusive conduct, data misuse or privacy concerns. Qualifying content will be removed within 24 hours (expedited takedown) unless legally required to preserve evidence.

14. Security & Data Storage

Data is stored primarily in Google Firebase/Firestore with encryption in transit (TLS) and at rest. Role-based security rules enforce user/employer/admin access scopes. Despite safeguards, no system is perfect; you acknowledge residual risk inherent to online services.

15. Content Removal & Takedown

We reserve the right to remove any content violating these Terms, applicable law, intellectual property rights, privacy or safety standards. Upon receipt of a valid takedown request we aim to process within 24 hours. Repeat violators may face suspension or termination.

16. Suspension & Termination

We may suspend or terminate accounts for violations, security risk, fraud, legal requirement, or abuse. You may request account deletion at any time. Certain metadata may be retained as required by law.

17. Availability & Modifications

Features, interfaces and pricing tiers may evolve. We may deploy updates, patches, or remove legacy functionality. Scheduled maintenance or emergency downtime may occur without prior notice.

18. Disclaimer of Warranties

The Platform is provided "AS IS" and "AS AVAILABLE" without any warranties (express, implied, statutory) including but not limited to merchantability, fitness, accuracy, uptime, or non-infringement.

19. Limitation of Liability

To the maximum extent permitted by law, aggregate liability shall not exceed the greater of EUR 50 or total subscription fees paid in the 12 months preceding the event. The Operator is not liable for indirect, incidental, consequential, punitive or special damages.

20. Indemnity

You agree to indemnify and hold harmless the Operator from claims arising out of your User Content, breach of these Terms, violation of law, or misuse of data.

21. Governing Law & Jurisdiction

These Terms are governed by mandatory consumer protection law of your habitual residence where applicable; otherwise the laws of an EU Member State most closely connected to the Operator's residence. Disputes should first be addressed via support@crewbase.pro in good faith.

22. International & Export Compliance

You represent you are not prohibited from receiving services under applicable sanctions or export control laws.

23. In-App Purchases & Subscriptions

Pricing, taxes and billing are determined by Apple App Store / Google Play. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Manage subscriptions: iOS – Settings > Apple ID > Subscriptions; Android – Google Play > Payments & Subscriptions.

24. Refund Policy

24.1 Mobile App Purchases (iOS & Android)

For subscriptions and in-app purchases made through Apple App Store or Google Play Store, refunds are processed according to the respective store's refund policies. CrewBase does not directly process payments for mobile app purchases and cannot issue refunds for these transactions.

• Apple App Store: Request refunds at reportaproblem.apple.com
• Google Play Store: Request refunds through Google Play app > Menu > Account > Order history

24.2 Web Subscriptions (Employer Corporate Plans)

For web subscriptions purchased directly through our website (processed by Paddle):

• Monthly subscriptions: Refunds are available within 14 days of purchase if you are not satisfied with the service.
• Annual subscriptions: Refunds are available within 30 days of purchase.

To request a refund for web subscriptions, contact support@crewbase.pro with your order details. Refunds will be processed within 5-10 business days to the original payment method.

24.3 Non-Refundable Situations

• Requests made after the refund window has expired
• Accounts terminated for violation of Terms of Service
• Partial month/year usage after the refund window

24.4 Cancellation

You may cancel your subscription at any time. After cancellation, you will retain access until the end of your current billing period. No prorated refunds are provided for unused portions of the billing period after the refund window has closed.

25. Changes to Terms

Material changes will be announced in-app or by email with reasonable prior notice. Revised Terms take effect on the stated date. Continued use constitutes acceptance.

26. Severability & Entire Agreement

If any provision is held invalid, remaining provisions remain in force. These Terms plus referenced policies constitute the entire agreement.

27. Contact

Email: support@crewbase.pro

Terms URL: https://crewbase.pro/terms